Frequently Asked Questions

Getting Started

  • Every Brooklyn Pet Club caregiver is carefully vetted and intentionally chosen. All sitters pass a background check and have extensive hands-on experience with dogs and/or cats. We select for calm, nurturing temperaments, strong judgment, and genuine love for animals - because safety and emotional steadiness matter.

  • We offer dog walking and drop-in visits in most parts of Brooklyn and Queens. We offer overnight house sitting throughout the tri-state area. Please reach out to see if we offer services in your area.

  • Yes! Our team has experience caring for a wide variety of pets, including birds, bearded dragons, and even a hissing cockroach. If you have a pet with specific needs, feel free to reach out - we’re happy to see if we’re a good fit for your animal.

  • In many cases, yes. We have experience working with pets who may be reactive, anxious, or require additional support. We recommend scheduling a meet and greet so we can discuss your pet’s specific needs and determine the best approach for their care.

  • You’re welcome to create an account through the “Become a Client” button on our homepage and schedule a meet and greet directly. Accounts can be set up through a web browser or our easy-to-use app. If you prefer, you can also reach out by email, phone, or text, and we’re happy to assist you personally.

  • A Meet & Greet is a brief visit where we meet you and your pet, review care routines, and ensure everyone feels comfortable. It is required before a first house-sitting booking and strongly recommended for dog walking or drop-in services. For last-minute requests, we may arrange a phone or FaceTime call instead.

    A $35 non-refundable deposit is required and will be applied to your first booking if you move forward. Please note that this visit does not include a solo walk or drop-in service - it is an opportunity to meet your pet while you are present.

  • We recommend having a copy of your keys ready at the meet and greet so we can collect them at that time. Many clients choose to have us securely retain a copy for future visits. We do not offer additional complimentary trips for key pickup or a second meet and greet after services begin.

    Alternative options include providing access via a lockbox, arranging key delivery through an Uber courier, coordinating a direct drop-off, or scheduling a paid drop-in visit specifically for key collection.

What to Expect

  • For dog walks and drop-in visits, you’ll receive notifications when the visit begins and ends. Dog walks include a GPS-tracked route, along with updates on bathroom breaks, food and water, and photos from the visit.

    For house sitting, daily updates are provided once a day with a summary of how your pet is doing, any notable details, and photos.

  • For daytime walks, we typically operate within set service windows (11am–4pm and 2pm–6pm) as we build efficient neighborhood routes. If you require a more specific timeframe, we’re happy to discuss availability - just let us know your needs and we’ll do our best to accommodate.

  • We will try our best! Please reach out to schedule a meet and greet or introductory call.

Service Details

  • A relief walk is a brief outdoor bathroom break, ideal for dogs who just need a quick outing. This service may include a short walk around the block and lasts approximately 10 minutes or less.

  • Yes, we provide dog walking services in rain, snow, or shine. In the event of extreme weather, cancellations are always accommodated upon request.

  • Yes - we’re experienced with oral medications, topicals, injections. Please share any medical needs during the meet and greet so we can ensure your pet’s care is handled properly.

Requirements & Policies

  • For dogs, we require Rabies, DHPP, and Bordetella vaccination records.

    For cats, we require Rabies and FVRCP vaccination records.

  • Yes. Brooklyn Pet Club is fully insured and bonded for your peace of mind. Our coverage is designed to protect your home, your pets, and our caregivers while services are being provided.

  • We ask that you provide a clean, comfortable room with fresh sheets and a towel for your house sitter, along with everything needed to care for your pet - such as food, litter, poop bags, and any supplies they regularly use.

  • Walks and Drop-In Visits may be canceled before 8:00 AM on the day of service for a full refund. Cancellations made after 8:00 AM are eligible for a 50% refund.

    Overnight house sitting reservations may be canceled more than 7 days prior to the scheduled start date for a full refund. Cancellations made within 7 days of the scheduled start date are eligible for a 50% refund. Cancellations made within 24 hours of the scheduled start time are non-refundable. Early returns or shortened reservations are non-refundable.

    Exceptions may be considered for client or pet illness, emergencies, or extreme weather.

    We kindly ask that bookings be made in good faith, as time and staffing are reserved specifically for your pet’s care.